At fashiongoodstore, we aim to provide fast and reliable shipping for all our global customers. Whether you’re shopping for casual shoes, boots, sneakers, or sandals, we want your order to arrive in excellent condition and in a timely manner.
1. Shipping Fees
Our standard shipping fee is $5 USD for orders under $119.99 USD.
For orders of $119.99 USD or more, we offer free shipping.
The shipping fee is applied during checkout and will be clearly displayed before finalizing your order.
2. Shipping Times
Processing Time: Orders are typically processed within 2-3 business days of payment confirmation.
Estimated Delivery Time:
Domestic Orders (Hong Kong): 2-5 business days.
International Orders: Delivery can take anywhere from 7-14 business days, depending on your location. Delivery times may vary due to customs processing, local postal systems, and other factors beyond our control.
Please note that shipping times are estimates and may be affected by unforeseen circumstances, such as weather, holidays, or customs delays.
3. Shipping Methods
We partner with trusted international carriers to ensure safe and timely delivery of your order. Shipping methods will be based on your location, and we primarily use:
Hong Kong Post for standard international shipping.
Other shipping carriers (e.g., DHL, FedEx, UPS) may be used for expedited shipping or specific locations.
4. Tracking Your Order
Once your order has been shipped, we will send you a confirmation email with your tracking number and instructions on how to track your package. Please allow 24-48 hours for tracking information to update in the carrier's system.
5. Shipping Restrictions
We currently ship to most countries worldwide. However, certain countries or regions may have specific shipping restrictions due to local regulations. If your location is not eligible for shipping, we will notify you during the checkout process and offer alternative solutions.
Please be aware that we do not ship to P.O. Box addresses for international orders.
6. Customs, Duties, and Taxes
For international shipments, customs duties and taxes may be levied once the package reaches the destination country. These charges are the responsibility of the customer. Please check with your local customs office for further information on import duties or taxes.
7. Delivery Issues
If you experience any issues with your delivery, such as delays, lost packages, or damaged goods, please contact us as soon as possible at Sale@fashiongoodstore.com. We will assist you in resolving the issue promptly. Please note that delivery issues caused by incorrect shipping addresses or customer errors are the responsibility of the customer.
8. Contact Us
If you have any questions or need assistance with your order, feel free to reach out to us:
Email: Sale@fashiongoodstore.com
Company Address: RM 1602, 16/F, Lucky Centre, No.165-171 Wan Chai Road, Wan Chai, Hong Kong